Have you ever walked past the 100% board and asked yourself ”How can I get my name on there?” I have just the answer you are looking for…
It’s time to talk results. There are many ways to improve your results, and I would like to share with you the top 3 ways to improve your results immediately:
- Rebuttaling – “Rebuttaling is not just a part of the job, rebuttaling IS the job.” I’m sure all of you have heard Dave Walter say this before, but the truth is he is right. If everyone just came in to donate blood on their own, well then, you wouldn’t have a job. I realize that many of you don’t rebuttal because it can be uncomfortable, but the truth is, most times the donor just needs to be educated. The donor may not understand how it helps the blood center by scheduling an appointment. The donor also may not be aware that it is common for their iron level to be low, and that there are certain foods that they can eat to help raise their iron level. It is your job to educate them. Using a friendly and positive tone to educate the donor on why we need their donation and how it helps their community will make an uncomfortable situation exactly the opposite. So the next time you don’t want to rebuttal for whatever reason, do yourself a favor and try. If you don’t try, then your results surely will not improve.
- Sounding Confident - It is very important to sound confident in your calls. If you don’t sound like you know what you are talking about why would anyone else believe that you do? Be prepared for your calls and ready to answer as soon as the donor says “Hello!” Speak loudly and clearly so the donor is able to identify who you are representing and who you are trying to reach. Believe in the cause – remember that you are asking someone to make a life-saving donation. Most importantly, be proud of what you do each day to help save lives.
- Focusing on your calls - Focusing on your calls ensures that you are giving your donor the time and attention that they deserve. Making call after call, day after day, can become tedious, but it is important to remember that you are asking for a donation. Donating is something that is done from the goodness of the heart to help others, and it not something that has to be done. Therefore, being respectful of the donor’s time is very important when ensuring good customer service. Also, making sure to focus on the donor on the phone, instead of the person sitting beside you or the magazine in front of you, is a very easy way to improve results.
Now you have the tips and tricks you need; make every call count, and you will surely improve your results!