I started working at Incept in August 2006. Starting out as a phone agent, known now as a Conversational Marketing Expert (CME), I was nervous as I had never worked in a call center before. When I got here, though, everyone was so nice!
My first week on the phones I did really well and even won a few prizes. It was like nothing I had ever experienced before. I went home and told my mom, “We play games, and they give me prizes just for doing my job!” That’s when I knew Incept wasn’t just a normal job; it was a great place to start a career.
I worked as a CME until I graduated college and received my bachelor’s degree in marketing management. I quickly applied for the coaching program, and soon after my completion I was promoted to Program Results Supervisor, where I was given full responsibility of my own blood bank program. I gained a lot of experience managing that program and understanding the pressure of meeting unit goals.
Currently, I am a Program Results Supervisor for Amber Nelson’s team. I really enjoy working on this team, as we are always trying to come up with better games and incentives for the Conversational Marketing Experts. My favorite part of my job is doing Positive Coach Approaches with the Conversatoinal Marketing Experts. I love teaching them new things and motivating them to do even better in efforts to save even more lives!
Incept has come so far since the day I started. It was a great place to work then, and it’s even better now. I’m excited to see what the future will bring and where I will end up!