December 16, 2014
Incept was named the winner of the Professional Association of Customer Engagement Ohio Valley Chapter sponsored contest called, Contest of Contests. Each participant was given just ten minutes to present their company's employee incentive program to a panel of expert judges. Each program was judged based on originality, hype, effectiveness, reach, focus, and alignment.
Incept ‘s VP of Employee Results, Dave Walter, competed on behalf of the company. Walter shared Incept's unique incentive program, which has had an astounding effect on employee engagement. Incept's "commitment chains" reduced call off by 32%, had a $5300 ROI on a $230 investment, was mainly managed and promoted by the contact center representatives, was incredibly easy to understand and follow, and ultimately produced the necessary results.
"It's always great to connect and network with other contact center professionals that are eager to share experience with one another and grow from the networking opportunities," Walter states. "I'm honored that the panel of judges felt the program was worthy of an award!"
Incept is a conversational marketing firm that specializes in contact center and marketing support services in developing and strengthening relationships with current and potential customers for the biomedical, software and automotive industries. Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the client's objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered every time.
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. PACE members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
President / CEO
4150 Belden Village Street NW
Canton, Ohio 44718