April 17, 2015
Incept has been named a winner of the CUSTOMER Top 50 Teleservices Outsourcing Award by TMC. The team at Incept is honored to be ranked among the best - 15th Domestic Inbound Call Center, 6th Domestic Outbound Call Center, and 15th Global Aggregate Call Center. With a 30 year history of excellence, these rankings have become the benchmark for businesses seeking high-capacity teleservices agencies.
"We are honored to receive this recognition again," said Incept President and CEO, Sam Falletta. "Our relentless focus on creating engaged employees creates satisfied customers that continues to propel our growth. To receive recognition from an industry leader like TMC is incredibly rewarding for the Incept team."
Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed in 2014.
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2015 issue of CUSTOMER magazine.
Incept is a conversational marketing firm that specializes in contact center and marketing support services in developing and strengthening relationships with current and potential customers for the biomedical, software and automotive industries. Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the client's objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered every time.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information.
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