Incept is proud to announce the addition of a new Senior Account Executive. Steve Kieffer's strong operations background provides him with first hand expertise in making campaigns work at an exceptional level. In his new role Kieffer will be responsible for leading Incept clients through several changes and growth in the upcoming year.
Smart Business is pleased to announce the 2014 Class of the Cascade Capital Corporation Business Growth Awards. This is a noteworthy achievement since the Business Growth Awards honor companies from our seven-county service area that have achieved superior growth in sales and/or employment over the past five years.
Incept is proud to announce the winner of the 2014 National Cesar E. Chavez Blood Drive Challenge scholarship is Mayra Benevolencia Lopez of Bowling Green State University. Each year since 2009 a winner has been selected to receive this Incept sponsored scholarship for their participation and success in the National Cesar E. Chavez Blood Drive Challenge. The challenge asks student leaders to organize a blood drive at their college or university, submit donor recruitment goals and then submit the results in comparison.
The Quality Control Division of Incept is proud to announce the promotion of Megan Schlegel to Conversational Quality Representative. For the last few months Megan has been assisting the CQ department in the role of an as-needed CQ Representative. In that time, Schlegel has proven to be a valuable resource to the team.
Incept is proud to announce the addition of a new Vice President of Customer Success. Mike Somody joined the Incept family in early August and will be an integral part of leading the team to success in the software and ecommerce industries.
Incept is proud to announce the addition of a new Marketing Results Specialist. Sarah Benjamin joined the Incept family full-time in early June. She has worked in Incept's marketing department for the last three years while finishing her undergraduate and graduate degrees at the University of Akron. She will be responsible for marketing activities for Incept Saves and Results divisions, coordinating new business development efforts.
The Saves Division of Incept is proud to announce the addition of a new Shift Supervisor. Michael Peters was hired in May into the position of Shift Supervisor for day shift. Michael has multiple examples of call center management experience under his belt, as a supervisor and manager in previous roles.
The Saves Division of Incept is proud to announce the addition of a Relationship Development Supervisor. Melissa Steiner was hired into the position of Relationship Development Supervisor in the beginning of July. She will go through approximately 2 months of training before taking ownership of a team of up to 30 Conversational Marketing Experts. She has previous call center supervisor experience, and has also run her own businesses on multiple occasions.
Incept is proud to announce the addition of a Quality Results Manager. Robert Tremble joined the Incept family as of the first week of July. Robert brings an extensive background in quality control management as well as training and development - in our industry. Robert will lead the challenge of redesigning Incepts current quality measurement process for blood donor recruitment. Within the next 6 months we expect to have a new quality measurement tool, capable of guaranteeing increased production from our donor recruitment center as well as our blood center partners and consulting clients in the blood center industry!
The Saves Division of Incept is proud to announce the addition of a new manager. Kevin Domczak was promoted to manager of night shift for the Saves division in early July. In his new role, Kevin will take responsibility for the night shift results of our Saves division, which includes both the Team Leads that develop our CMEs and the shift supervisors who oversee the functional execution of our calling strategies.
The Results Division of Incept is proud to announce the addition of a new Sales Supervisor. Jonathan Marrero joined the Incept family at the end of June. Jonathan comes with an extensive background in training and development as well as sales and sales training. Jonathan was selected after a long and tedious search for an experienced candidate that would be able to take medium to complex sales programs, break them down to a process, master the process, and then develop Conversational Marketing Experts capable of replicating this process for the success of Incept's clients, Incept, and Incept's CMEs.
Incept's President and CEO, Sam Falletta, is recognized as top CEO of a midsize workplace in Northeast Ohio by the Plain Dealer's Top Workplaces special section. The ranking is based on employee nominations and surveys by WorkplaceDynamics.
June 16, 2014
Incept was ranked 9th best midsized workplace in Northeast Ohio by the Plain Dealer's Top Workplaces special section. The ranking is based on employee nominations and surveys by WorkplaceDynamics. Top Workplaces are not only better places to work but are more likely to be successful than peer organizations. This is the third time in the last four years Incept has been honored on the list.
"To know that so many of our employees love coming to work at Incept is huge for us," President and CEO, Sam Falletta, states. "Creating a culture that helps every employee become the best possible version of themselves is so important to us, and this ranking helps to validate that success!"
Incept is a conversational marketing firm that specializes in call center and social media support services in developing and strengthening relationships with current and potential customers for the biomedical, software and automotive industries. Our distinction is a listen before you lead approach that puts customers at the center of everything we do. By understanding the client's objectives, we are able to customize a strategy that brings customers to you. By knowing what motivates customers, we can ensure the right message is delivered every time. Please visit http://www.inceptresults.com/.
WorkplaceDynamics partners with over 40 leading publishers across the United States to produce regional Top Workplaces lists. These lists recognize great companies based purely on the opinions of the people who work there. This vote of confidence is a powerful indicator to shareholders, customers and the community that the organization has strong values underpinning its behavior. Please visit http://www.workplacedynamics.com/.
About The Plain Dealer Top Workplaces
The Plain Dealer has recognized 100 Companies and Organizations in Northeast Ohio as Top Workplaces 2014. These companies have been recognized as Top Workplaces based solely on surveys about the workplace completed by their employees. Top Workplaces are not only better places to work but are more likely to be successful than peer organizations. Please visit http://www.cleveland.com/plaindealer/.
President / CEO
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Incept's President and CEO, Sam Falletta, is featured in the June issue of About Stark. In the article titled "Life starts at 40: Sam Falletta's secret to success at 40," Falletta divulges how his perspectives on life have changed with age.
Incept sponsored ACCESS Shelter's fourth annual 5k on May 31st with the theme Trash The Dress. The event helped to increase awareness of homeless women and children in the community and raised over $10,000 that will provide meals, safety and shelter, as well as access to community support services.
Incept's President and CEO, Sam Falletta, is featured in the April issue of Smart Business Magazine. In the article titled "Retain Your Way To Higher Profits," Falletta warns that it costs six to seven times more to acquire a new customer than retain a current one. It's because of this that companies should shift their dollars from low-performing acquisition expenses to personalized appreciation and retention investment.
Incept, a conversational marketing firm, has announced that TMC, a global, integrated media company, has named Incept on its CUSTOMER 29th Annual Top 50 Teleservices Agencies Ranking.
"We are thrilled and honored by this recognition," said Incept CEO and President, Sam Falletta. "Being named as one of the top 50 teleservices agencies in the world indicates Incept's growth due to our ability to develop and strengthen relationships with current and potential customers on the client's behalf. "
Incept walked away with two awards from Cascade Capital Corp.'s 19th Annual Business Growth Awards program. The article titled "Bring It On," details that during the past five years Incept has nearly doubled the size of its workforce and realized a pretax profit increase of more than 375 percent.
Incept has become the founding sponsor of a new scholarship fund for college students leaders participating in the National Cesar E. Chavez Blood Drive Challenge, a national health service learning initiative launched by the Migrant Students Foundation in 2009 to engage more U.S. Hispanic/Latino college students as blood donors. The campaign is expected to reach more than 250 college/university campuses during March 2013.
Akron, OH - The Greater Akron Chamber has announced Sam Falletta, President & CEO, Incept, as a recipient of the 30 for the Future award. This award honors young professionals, ages 25 to 39, whose contributions have impacted their industries and the Greater Akron Region.