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Sam Falletta

Chief Executive Officer

Sam has proven to be a leader and visionary in the contact center industry.  His more than 20 years of experience have provided him with knowledge and expertise that he has delivered to Incept’s clients.  He maintains a hands-on approach to involvement with Incept’s clients, and also serves as founder of TEDxAkron, is a founder of Conversational Marketing Labs at the University of Akron, sits on the board for ACCESS, Inc., a women’s and children’s homeless shelter, and attends Vistage, a professionally facilitated peer advisory council.  Sam has also been recognized as a recipient of Smart Business's Smart 50 Award, The University of Akron's Frank L. Simonetti Distinguished Business Alumni Award, and named to the 2017 Northeast Ohio 'Who To Watch' list by Smart Business Magazine.

Sam loves to travel internationally, attend sporting events and concerts and spend time with his wife and two children at their home in Green, Ohio.


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Chuck Baddley

Chief Analytics Officer

Chuck is an experienced analytics and marketing professional who has a passion for simplifying the complexities of data analysis into usable marketing activities that produce results.  After earning degrees in both Finance and Economics, Chuck spent the first 10 years of his career growing his data and marketing expertise by building and managing both Marketing Insights and Campaign Services teams for industry leaders Washington Mutual and American Greetings Interactive. 

Over the past 13 years, Chuck worked on the agency side where he used his expertise and thought leadership to assist numerous clients in leveraging Analytics and Marketing Technology to drive business and marketing growth strategies.

In November of 2016, Chuck proudly joined the Incept team with the shared vision of bringing our clients the promise of Analytics, Simplified, Actionable. 

Chuck is a dedicated husband, father and grandfather. In his spare time he coaches hockey, enjoys time in his garden and is a passionate supporter of causes that promote the well-being of children.


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Billie Johnson

VP, CLIENT RESULTS

With over 20 years of contact center experience, Billie serves Incept’s clients through campaign construction and strategic implementation, and remains involved with every blood center engagement.  She is the chief auditor for all existing blood center clients and prospective client organizations.  Billie presents annually at a host of industry events, and has made herself an invaluable strategic asset for client organizations.  In addition to her hands-on approach to client management, she serves on the American Red Cross Stark and Muskingum County Chapter board, ADRP Marketing and Communications Committee, the InceptGives Charitable Fund Board, and collaborates with the Cesar E. Chavez National Blood Drive initiative and the Safe Blood for Africa research project.  She is a member of AABB and Vistage International.


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Dave Walter

VP, OPERATIONS

Dave’s journey with Incept began in 1998 by making calls for our business to consumer clients as part of our management trainee program.  He was quickly identified as a leader and began to manage our evening shift.  Much of Dave’s experience came from managing the launch of MSN 8 for Microsoft, numerous customer satisfaction programs in partnership with Ford, General Motors, and Honda, as well as a variety of lead generation and customer acquisition campaigns for both non-profit and for profit clients.  During the early 2000s, Dave was an integral part of growing Incept’s client base.  For the last 12 years he has focused on building company culture and overseeing all aspects of our Operations team, from hiring and training to Quality Control, Human Resources, and Contact Center Results.


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James Latsch

VP, Operational Systems

James joined Incept in 2010 as an Analyst with several years of operations and analytics experience with a Fortune 500 company.  He rose through the ranks quickly at Incept, first as the Director of Contact Center Results for the Saves division, Director of Business Intelligence, and finally the VP of Operational Systems in 2016.  In this role, James is responsible for multi-function operational systems – sales and operations planning process, project management, business intelligence, bad puns, etc.  James' ability to translate raw data into actionable tactical and strategic insights for Incept and our clients is rivaled by none.


Allison Legg

Allison Legg

Senior Account Executive

Allison began her career with Incept shortly after college graduation.  From the very first day she proved to be a leader and a strategist.  Her success in the blood center industry has come from identifying client problems and finding sound resolution for them.  Allison is proactive in her approach and exhibits a Whatever it Takes methodology in all that she does.  Allison has managed the American Red Cross, Blood Systems (United Blood Services), the Institute for Transfusion Medicine and several other blood center organizations.  


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Steve Kieffer

SENIOR ACCOUNT EXECUTIVE

Steve started working at Incept in 2007 as one of our leading contact center supervisors.  During that time, he provided operational leadership for our most strategic blood center clients.   In 2014 Steve’s journey brought him to the Client Results team where his years of operational experience have helped him to build successful campaigns for blood centers throughout the South Central and Gulf States region of the country.  Steve is goal driven and most enjoys the collaborative side of taking a client’s vision and motivating and empowering all departments within Incept to reach a common goal.