Here at Incept, we focus on making quality calls.
Making quality calls gives the Conversational Marketing Experts (CMEs) a better chance at getting blood donors to make their scheduled appointments to donate blood. Why is that? Well, when calling an individual to donate blood you want to make sure to show compassion, empathy, appreciation, and understanding, all while being polite and pleasant. By having communication skills and showing all of these aspects in a donor recruitment call, a CME is able to strengthen the relationship with a blood donor so that they continue to donate blood on a regular basis. This is what makes a quality call. When you do not use these aspects in donor recruitment calls, donors will not feel as important as they should.
When we are making calls, we don’t want to give the impression that the only thing we are interested in is getting an appointment. Instead, we want to make sure that we are listening to the donor 100% ,as well as acknowledging the donor whenever they make a statement, ask a question, or give an objection. It is also important to go the extra mile to make donors feel appreciated for taking their valuable time to help their communities with blood donations.
In addition, using voice inflection is a very important part of the phone call. This is what helps to grab the donor’s attention and keep them engaged on the phone. If you use a monotone during the phone call and don’t show any excitement, there’s a better chance of the donor getting restless and hanging up. Remember, as a CME, our voice is the only avenue of communication we have to use while making calls, so we want to make the best of it. The speed that you’re talking to the donor is also very important. We want to read at a pace that the donor understands clearly. Not only that, but we only have a couple of seconds to make a good impression to grab the donor’s attention. Quality calls show better results, and this is why quality is so essential here at Incept!