Without a doubt, Incept Team Lead Greg Ernst is young, but that doesn’t take one bit away from his leadership abilities! On the contrary, it is nice to have a young mind around the office who really looks for any way possible to improve. Greg encourages the results generated from his team by being a champion of the company’s goals and needs. He conveys them very well, which ultimately empowers his Conversational Marketing™ Experts (CMEs).
It goes to show you that there are many methods by which you can increase results in your own contact center. At the end of the day, treating your own Conversational Marketing Experts (CMEs) as donors themselves and strengthening the relationship with them can go a very long way towards positive results.