How much or how little should I outsource with Incept? (Part 1)

I’m often asked if a blood center needs to outsource EVERYTHING in order to get the most out of a partnership with Incept. 

The simple answer is absolutely not! We usually hold a half-day needs assessment session with our clients to determine what’s right for them. Here are some tips to start conceptualizing what’s right for you.

When you consider partnering with a co-sourced vendor, you have to ask yourself, why?

  • Are you short-staffed and don’t want to incur the expensive cost of hiring new employees?  Is your inventory chronically low? 
  • Is your inventory seasonally low? Are you looking to save money (of course, everyone is, but is it a driving factor in your decision making)? 
  • Do you have some staff that are great, but others that are not carrying their weight? 
  • Are you getting through the critical blood types and automation, but not putting much focus on growing your donor base? 
  • Do you have a group that is good at what they do in tele-recruitment, but they just aren’t adjusting to donor’s communication preferences? 
  • Are you doing what you’ve always done and need to change course?

Each of these scenarios can benefit from co-sourcing. But to truly get the most out of your tele-recruitment strategy, you need to pinpoint one or two primary reasons why you are looking for a partner. The best way to do this is through three steps:

  1. Gap analysis
  2. Accountability audit
  3. Strategic forecast

Gap Analysis

Gaps can be in a few places.  Start with red cells and automation. Next, fixed vs. mobiles.  What about seasonality?  Determine the full capacity of your internal team, and where they could use help.  Are you looking to grow past your current stated goals to help other centers?  Analyze your specific gaps and then quantify them.

In my next blog, I will touch on how to conduct an accountability audit and strategic forecast.