I wanted to take a couple minutes to talk about my start and growth here at Incept.
I started on the phones mainly making calls to current and potential blood donors for various blood centers across the nation. I was inspired by the work I did, and I took it very seriously. I am competitive by nature, so I was always looking for ways I could do better and produce at the rate that many of the veterans were at that time. Everyone from fellow Conversational Marketing Experts (CMEs) up to the CEO was very helpful in encouraging my development.
Within two months of my first day of employment, I was asked to become a Coach and assist on the floor with developing and improving other CMEs. This brought on more of a challenge, as I now had to continue making calls myself in addition to coaching people on how to make their phone calls better. This was an interesting transition – mainly because I was low on the totem pole – being that I was to work with CMEs who had been doing this job for much longer than me. Again, I was shown how great of a place Incept is to work for as these veterans accepted and welcomed my help graciously.
Shorty after this, I was given smaller blood center campaigns to run operationally. After learning the complexities of operations and reaching and exceeding goals for our blood centers, I was eventually moved to the position I am in today: Program Results Manager. Through the hard work of everyone on my team, and my constant dedication, I am managing our largest client at Incept. I set up operational strategies for reaching our units goal along with our Client Results Team and our Technology Results Team. These strategies include but are not limited to scripting, time-of-day calling, specific CMEs used for specific campaigns, testing new ideas, managing Supervisors and Coaches that work directly with CMEs, and developing new strategies with the actual client through meetings and various other forms of contact. Every day brings a new challenge, but the success of my responsibilities is worth all the hard work.