What do you do with donors who simply do not answer the phone? Even though you contact them during what is typically the optimum time of day, some donors will not respond to phone calls.

One in every 7 people entering a hospital needs blood whether they’ve been in a car accident, have been diagnosed with cancer, or are a premature infant. Every two seconds someone needs a blood transfusion, so the need for blood is constant. 

We wanted to extend a very special thank you and happy holiday season greetings to all of our hardworking employees and wonderful clients. We believe in the power of good behind each blood donation, and that is what keeps Incept moving forward in the blood donor recruitment industry.

Bonus Programs motivate our Conversational Marketing Experts (CMEs) to practice what they learn through coaching. You may think the regular paycheck is enough to do that, and you may be right—if you relax quality standards for blood donor recruitment.

When a blood donor is ready to schedule an appointment, the following guidelines will help you to determine the best site. Above all, remember to put the donor’s needs and wishes first – a very important rule in blood donor recruitment. Review the last three locations where this donor has donated. Depending on your strategy, you can take one of two approaches at this point.

Not a workday should pass by without each Conversational Marketing Expert (CME) receiving coaching for blood donor recruitment in some form. Formal Coaching Sessions, Follow-Up Coaching Sessions, Positive Coaching Sessions, and Quality Audit Sessions fill this need eight days each month.

As the holidays approach everyone is getting ready to decorate their homes, preparing their shopping lists, and planning their trips to visit family out of town. At this time of year, the community doesn’t realize how much their local blood centers could really use their support with blood donations.

Patients all over the world rely on plasma protein therapies to treat rare, chronic diseases. These individuals rely on the generosity and commitment of plasma donors (and oftentimes the blood donor recruitment specialist). You may donate plasma in one of the many licensed and certified donor centers located in the U.S. Plasma often is referred to as the “gift of life”, because it is essential to helping thousands of people worldwide with rare, chronic diseases to live healthier, more productive, and more fulfilling lives.

With the holiday season comes a greater need for blood. Blood donors’ schedules are busier, more donors are getting sick, and bad weather can make it harder to get to the blood center. During the holidays it is important to remember these things, as Blood Donor Recruiters, when speaking with donors and make sure we are really expressing the need for blood and how appreciative we are of donors for taking the time to donate.

Coaching sessions can mean the difference between successful blood donor recruitment and unsuccessful blood donor recruitment. Our Conversational Marketing Experts (CMEs) depend on Formal Coaching Sessions in order to improve and enhance their skills. These sessions should be Durable, Actionable, Straightforward, and Helpful. You may remember these using the acronym “DASH”.

According to the International Association for Wireless Telecommunications, it takes ninety minutes to respond to an email, but only ninety seconds to respond to a text message.

At Incept, we are relentless in supporting our values, goals, and teammates. Furthermore, we use all six of our values to help us achieve our goals as a company, as well as perform great results and continue to grow stronger as a team. This is why Incept is such a great workplace!

Coaching is an essential part of any contact center. Most importantly, it is how you improve and encourage the growth of your Conversational Marketing Experts (CMEs). Jake Fegan, Contact Center Manager for Incept Saves, provides some insights and tips on live monitoring and coaching your Conversational Marketing™ Experts (CMEs).

Platelets are the part of your blood used to control bleeding; burn patients, trauma patients, and many surgeries require the use of platelets. When our Conversational Marketing Experts (CMEs) are making blood donor recruitment calls, some donors question why platelet donations are so important, and there are a plethora of reasons why.

Segmentation for blood donor recruitment is essential. It allows for calling to be more strategic and contacting a donor more likely for our Conversational Marketing Experts (CMEs). Consider the three following segmentation themes when putting together your next strategy.

Some of the most important aspects of influencing company atmosphere are how well you build trust, communication, and rapport with the employees. In an atmosphere such as Incept, it is important to take these things into consideration when building a team. Strong teams are comprised of a strong leader and employees who have excellent communication skills with one another.

As a Conversational Marketing Expert (CME) for Incept, I can say that I have been through many different call scenarios when it comes to professionally recruiting blood donors. What I’m here to talk about today is how focusing on the actual quality of the call can make all the difference when it comes to recruiting blood donors over the phone.

We believe nearly every employee wants to provide genuine value in their work, even the most difficult or lazy employees. We also believe most employees believe they are providing the best they can, even when it doesn’t look that way to management.

Scripting is essential for successful donor conversations. It allows Conversational Marketing Experts (CMEs) to engage with donors in a way that ensures uniformity, professionalism, and the freedom to really listen to the needs of the donor.

Your organization is nothing without donors, and a large portion of your donors won’t exist without your tele-recruiters. So, your tele-recruiters are your blood donor recruitment organization’s most important asset.