Blood donation eligibility is based on a number of factors. According to theAmerican Red Cross, you can donate blood only once every 56 days. You must also be in good health, weigh at least 110 pounds, and be 17 or older. In some states, 16 year-olds can donate with a parent’s written consent, according to the organization.
How To Effectively Take Inbound Calls From Blood Donors
At Incept, a new Conversational Marketing Expert (CME) will typically learn how to effectively handle inbound phone calls from blood donors anywhere from a month to a few months after they’ve graduated from training. Inbound phone calls from blood donors are used to allow donors to call in and ask questions or bring up concerns. It is important to assist donors in any way possible, so that they know they are important to the blood center and the company.
How Coaching Forms Can Help Blood Donor Recruiters
Here at Incept, we strive to be the best and live by our values. Every time we have the opportunity to make improvements, we go for it.
We have goals to hit every month for each of our clients. In order to hit these goals, our team leads, team captains, and coaches make sure to help our Conversational Marketing Experts (CMEs) as much as possible by listening to their calls and going over a coaching form with them.
How Do Generational Differences Impact Blood Donor Recruitment?
There is no magic birthday date that makes a member of a specific generation. One’s experience and sharing of history helps shape a “generational personality” during their formative years, but when generational collisions occur, the results create a lot of confusion – and we are dealing with a lot of this in blood banking.
Adding Confidence in Your Blood Donor Recruitment Calls
Showing confidence in a blood donor recruitment phone call can be the difference between getting an appointment or getting hung up on. As a Conversational Marketing Expert (CME), it is essential to follow the Incept Conversational Quality (CQ) guidelines and display confidence throughout a phone call – people who do this tend to be more conversational and are able to build stronger relationships with the donors.
The O Negative Blood Type
Let’s take a moment and talk about what it means to be an O negative blood donor. As an O negative donor you have a particularly unique opportunity to help people in emergency situations. O negative blood is more in demand and more often in short supply. O negative blood types are also pretty rare – according to the American Red Cross only 7% of the world’s population carries this blood type. Not only are they rare, O negative blood types are also the universal red cell blood donor! This means they can be transfused to almost any patient in need regardless of their blood type.
30 Innovative & Actionable Ways to Recruit Blood Donors From Multiple Generations
The world is changing. Our donor mix is changing and the same old marketing methods aren’t working any more. While baby boomers might still be picking up the phone or refrain from fast forwarding through television commercials, millennials are moving at the speed of light, continuously involved in the next big mobile app, social network, or viral cause.
The 11 Biggest Differences Between Internal Tele-recruitment & External Tele-recruitment
Determining if co-sourcing your blood center’s donor recruitment is right for you can be a very difficult choice. Will it really reduce your overall cost? Can it really improve your overall strategy? Will it ultimately help your blood center operate more efficiently and effectively? All valid and important questions.
Based on 16 years of experience with more than 40 blood center clients, Incept has determined that 11 biggest differences between internal blood donor recruitment and external blood donor recruitment. Read on to see how those differences can drastically effect your bottom line.
How To Personalize A Blood Donor Recruitment Phone Call
On the new Conversational Quality process, one of the important indicators under conversational skills is personalizing the phone call. Personalizing every phone call is important, because it allows you to build a relationship that encourages the donor to donate again. To begin, personalizing a phone call is something that new Conversational Marketing Experts (CMEs) may struggle with, but there are several things you can add to your phone calls that help enhance the donor’s understanding of the blood bank or the importance of their blood donation to the community.
Managing and Recruiting to Meet Tomorrow’s Needs Today
I’ve been a blood banker for about 17 years. For the first 10-12 of those years, I thought this industry just didn’t change. I felt like blood centers were using the same basic practices they had used in the ‘80s and technology wasn’t changing that fast – we still had a bag and a needle. Platelet procedures were kind of archaic, and the name of the game was to collect as much as you could with no real restrictions. Then, kind of like an avalanche, everything started changing.
Case Study: Platelet Donor Recruitment
For years blood centers have battled with never having enough inventory. Then the industry had a surplus. Now we find ourselves attempting to react to both problems, often in the same month! How do we, as organizational leaders, create a strategy that is cost effective, flexible to our changing needs, and stable enough to keep us moving forward in the future?
Using Active Listening Skills In Blood Donor Recruitment
While on the phones, it’s very easy to be distracted because there is a lot of multitasking that goes into being a Conversational Marketing Expert (CME). However, as a CME, one of your main jobs is to actively listen to what the donor is saying to you. You cannot have a productive conversation with the donor unless you listen to their side of the story. Without listening, you are not having a conversation; you are talking at the donor.
Staying Positive When Learning New Blood Donor Recruitment Programs
Whenever you are being trained on a new program, it is important to remain calm and positive. The way you approach a new program will ultimately lead to the whether you have a good outcome or a bad outcome. There are many things that may keep a person from being positive about being trained in a new program, but it is important to always maintain a positive outlook.
Incept: A Family-Oriented Workplace
Many workplaces have a certain atmosphere, whether it be a family-oriented atmosphere, professional atmosphere, or both! Here at Incept, we are one gigantic family, and that is the exact reason why I love it here so much. When anyone has a birthday, an anniversary, or just does a phenomenal job on the phones, you know about it and you celebrate with them. More often than not, we even get Sam Falletta, the CEO of the company, to sign the birthday cards.
Why It’s Important To Reschedule Blood Donors
In today’s society it is not uncommon to have a busy schedule. So oftentimes when you are on the phones you will have to second-attempt a donor when they explain that they are too busy to donate. When a donor who is too busy to donate agrees to schedule a blood donation, it is imperative that you explain the importance of rescheduling in case they are unable to make it to their appointment.
The Importance of Quality Calls in Blood Donor Recruitment
Making quality calls gives the Conversational Marketing Experts (CMEs) a better chance at getting blood donors to make their scheduled appointments to donate blood. Why is that? Well, when calling an individual to donate blood you want to make sure to show compassion, empathy, appreciation, and understanding, all while being polite and pleasant.
Determining Whether Or Not To Leave A Message
How To Handle Inbound Blood Donor Conversations
How Donating Blood Benefits You As The Donor
How Does Incept Use Employee Recognition To Deliver The Best Results?
Incept has the great pleasure of spending the majority of our time focusing on the high-performingConversational Marketing Experts (CMEs). There is an Employee of the Month ceremony held each month, and every employee is invited to attend – on the clock. This is an opportunity for Incept to do a lot of personal and specific recognition.